Terms of service

These terms of service ("Terms") are an agreement between you and Holler ("Holler," "we," or "us") that governs your use of the Holler website, apps, and services (together, the "Service"). Holler is a marketplace that connects creators with independent creative professionals — photographers, videographers, editors, event content creatives, and assistants ("creatives") — to find each other, agree on work, and get paid.

By creating an account or using the Service, you agree to these Terms and to our privacy policy. If you don't agree, please don't use the Service.

You must be at least 18 years old and able to enter into a binding contract to use Holler. When you sign up, you agree to:

• Provide accurate information, including your name, handle, and (for creators) audience details, and keep it up to date.
• Maintain only one account and not share it with anyone else.
• Keep your login credentials secure. You are responsible for activity that happens under your account.

New accounts may display a "pending verification" badge until we confirm the social handles or portfolio you provide. Verification confirms identity signals only — it is not an endorsement or a guarantee of the quality of anyone's work.

Holler provides the venue: profiles, briefs, messaging, contracts, and reviews. The work itself is agreed and performed between creators and creatives directly. Creatives on Holler are independent contractors — they are not employees, agents, or representatives of Holler, and Holler is not a party to the project contracts formed between users.

We do not supervise, direct, or control anyone's work, and we do not guarantee that a brief will get applicants, that a project will be completed, or that results will meet expectations.

Creators may post briefs describing work they want done, including budget, timeline, and location. Creatives may respond with proposals or expressions of interest. A booking is formed when both sides accept a quote and its attached contract terms.

You agree that everything you post — briefs, proposals, quotes, and messages — is truthful and yours to offer. Confidential briefs must be treated as confidential by everyone who is given access to them.

For projects started after payments launched on Holler, the creator funds the full project price through our payment provider, Stripe, when the project begins. Holler holds those funds and releases them to the creative when the creator confirms the work is complete, or automatically 14 days after the work is marked delivered.

• The creator pays exactly the agreed project price. Holler charges the creative a service fee of 10% of the project price, or 5% for Creative Pro subscribers, deducted from the payout. The fee rate is fixed at the moment the project is funded.
• Payouts go to the creative's Stripe account. Creatives must complete Stripe's onboarding to receive payouts; a payout is held until their account can receive it.
• If a project is ended before delivery, the creator receives a full refund to the original payment method.
• Projects that began before payments launched are settled directly between the parties, as under the previous terms; Holler is not a party to those arrangements.
• Optional paid subscriptions (Premium for creators, Creative Pro for creatives) are billed through our third-party payment provider; Holler does not store your full card details. You can cancel anytime; cancellation takes effect at the end of the billing period.
• Disputes about funded work are handled by Holler support; funds stay held while a dispute is open.

Every booking includes a standardized project contract covering scope, timeline, number of revision rounds, and intellectual property terms. The contract is between the creator and the creative. Unless the parties agree otherwise in writing, ownership of final delivered work transfers to the creator on full payment, and the creative may display the work in their Holler portfolio unless the project is marked confidential.

You keep ownership of the content you post on Holler — portfolios, briefs, profile text, messages, and reviews. You grant Holler a non-exclusive, worldwide, royalty-free license to host, display, and promote that content as needed to operate and market the Service (for example, showing your profile in search results or featuring a project on our homepage).

You are responsible for your content. Don't post anything you don't have the rights to, and don't post content that is unlawful, deceptive, or infringes anyone's privacy or intellectual property.

Linked social accounts and featured posts. You can link social accounts to your profile and feature individual posts from them. By doing so you confirm that the accounts are yours or that you are authorized to present them as your work, and that you have the rights to show the posts you feature. Any follower count you enter is your own figure: Holler does not check it, and displays it as self-reported. Holler does not verify handles or ownership, and may remove a linked account or featured post that is misleading, impersonates someone, or otherwise violates these Terms. Posts stay on the platform they were published to and remain subject to that platform's own terms.

Reviews on Holler are two-sided: after a project completes, both parties may leave a review, and reviews publish only after both sides have submitted or the review window closes. Reviews must reflect your genuine experience. Offering payment or favors for positive reviews, review-bombing, or reviewing your own projects through another account is prohibited.

Testimonials are different from reviews. A testimonial is a written endorsement you invite from someone you choose, such as a client, collaborator, friend, or family member, using a link from your profile. Unlike reviews, a testimonial is not tied to a completed Holler project, is not two-sided, and is not independently verified by Holler; the Service labels testimonials as such so they are never confused with reviews.

A testimonial appears on your profile only after you approve it, and you're responsible for the testimonials you solicit and publish, including making sure they're honest and that their author agreed to be quoted. Holler may remove any testimonial that is fake, purchased, defamatory, or otherwise violates these Terms.

When using Holler, you agree not to:

• Misrepresent who you are, your audience size, your skills, or work you didn't create.
• Harass, threaten, or discriminate against other users.
• Post spam, scrape the Service, or use it to build a competing database of users.
• Upload malware or attempt to probe, breach, or overload our systems.
• Use the Service for anything unlawful.

You can stop using Holler at any time. We may suspend or terminate your account if you violate these Terms, create risk for other users, or where required by law. Sections that by their nature should survive termination (including content licenses, disclaimers, and limitations of liability) do survive.

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Holler disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any user, brief, or portfolio is accurate or reliable.

To the fullest extent permitted by law, Holler will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising from your use of the Service or from any project between users. Our total liability for any claim relating to the Service is limited to the greater of the fees you paid Holler in the twelve months before the claim or one hundred US dollars.

You agree to indemnify and hold Holler harmless from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Service, your projects with other users, or your violation of these Terms.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Before filing a claim, you agree to contact us and give us 30 days to try to resolve the issue informally. Any dispute that can't be resolved informally will be brought in the state or federal courts located in California, and you consent to their jurisdiction.

We may update these Terms as Holler evolves. If a change is material, we'll give you reasonable advance notice — by email or in-product — before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

Questions about these Terms? Reach us at support@goholler.co.