Terms of service

These terms of service ("Terms") are an agreement between you and Holler ("Holler," "we," or "us") that governs your use of the Holler website, apps, and services (together, the "Service"). Holler is a marketplace that connects creators with independent creative professionals — photographers, videographers, editors, and assistants ("creatives") — to find each other, agree on work, and get paid.

By creating an account or using the Service, you agree to these Terms and to our privacy policy. If you don't agree, please don't use the Service.

You must be at least 18 years old and able to enter into a binding contract to use Holler. When you sign up, you agree to:

• Provide accurate information, including your name, handle, and (for creators) audience details, and keep it up to date.
• Maintain only one account and not share it with anyone else.
• Keep your login credentials secure. You are responsible for activity that happens under your account.

New accounts may display a "pending verification" badge until we confirm the social handles or portfolio you provide. Verification confirms identity signals only — it is not an endorsement or a guarantee of the quality of anyone's work.

Holler provides the venue: profiles, briefs, messaging, contracts, escrow, and reviews. The work itself is agreed and performed between creators and creatives directly. Creatives on Holler are independent contractors — they are not employees, agents, or representatives of Holler, and Holler is not a party to the project contracts formed between users.

We do not supervise, direct, or control anyone's work, and we do not guarantee that a brief will get applicants, that a project will be completed, or that results will meet expectations.

Creators may post briefs describing work they want done, including budget, timeline, and location. Creatives may respond with proposals or expressions of interest. A booking is formed when both sides accept a quote and its attached contract terms.

You agree that everything you post — briefs, proposals, quotes, and messages — is truthful and yours to offer. Confidential briefs must be treated as confidential by everyone who is given access to them.

Payments on Holler are processed by third-party payment providers; Holler does not store your full card details. When a booking is confirmed, the project amount is held in escrow. Funds are released to the creative when the creator confirms delivery — or automatically 72 hours after delivery is logged if the creator takes no action — so completed work always gets paid.

Our fees, as shown on the pricing page at the time of booking:

• A transaction fee is deducted when a project completes and escrow is released. The percentage depends on your plan.
• Optional Premium subscriptions are billed monthly, lower your transaction fee, and unlock additional features. You can cancel anytime; cancellation takes effect at the end of the billing period.

If a project is cancelled before work begins, escrowed funds are returned to the creator. Disputes about delivered work should be raised within the review window; we may, at our discretion, help mediate and decide how escrowed funds are allocated based on the brief, the contract, and the message history.

Circumventing escrow — soliciting or accepting payment off-platform for work found through Holler — violates these Terms and forfeits Holler's protections. We may suspend accounts that do this.

Every booking includes a standardized project contract covering scope, timeline, number of revision rounds, and intellectual property terms. The contract is between the creator and the creative. Unless the parties agree otherwise in writing, ownership of final delivered work transfers to the creator on full payment, and the creative may display the work in their Holler portfolio unless the project is marked confidential.

You keep ownership of the content you post on Holler — portfolios, briefs, profile text, messages, and reviews. You grant Holler a non-exclusive, worldwide, royalty-free license to host, display, and promote that content as needed to operate and market the Service (for example, showing your profile in search results or featuring a project on our homepage).

You are responsible for your content. Don't post anything you don't have the rights to, and don't post content that is unlawful, deceptive, or infringes anyone's privacy or intellectual property.

Reviews on Holler are two-sided: after a project completes, both parties may leave a review, and reviews publish only after both sides have submitted or the review window closes. Reviews must reflect your genuine experience. Offering payment or favors for positive reviews, review-bombing, or reviewing your own projects through another account is prohibited.

When using Holler, you agree not to:

• Take transactions off-platform to avoid fees or escrow, or solicit others to do so.
• Misrepresent who you are, your audience size, your skills, or work you didn't create.
• Harass, threaten, or discriminate against other users.
• Post spam, scrape the Service, or use it to build a competing database of users.
• Upload malware or attempt to probe, breach, or overload our systems.
• Use the Service for anything unlawful.

You can stop using Holler at any time. We may suspend or terminate your account if you violate these Terms, create risk for other users, or where required by law. If your account is terminated with projects in flight, escrowed funds are handled per section 5. Sections that by their nature should survive termination (including content licenses, disclaimers, and limitations of liability) do survive.

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Holler disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any user, brief, or portfolio is accurate or reliable.

To the fullest extent permitted by law, Holler will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising from your use of the Service or from any project between users. Our total liability for any claim relating to the Service is limited to the greater of the fees you paid Holler in the twelve months before the claim or one hundred US dollars.

You agree to indemnify and hold Holler harmless from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Service, your projects with other users, or your violation of these Terms.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Before filing a claim, you agree to contact us and give us 30 days to try to resolve the issue informally. Any dispute that can't be resolved informally will be brought in the state or federal courts located in California, and you consent to their jurisdiction.

We may update these Terms as Holler evolves. If a change is material, we'll give you reasonable advance notice — by email or in-product — before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

Questions about these Terms? Reach us at support@goholler.co.